运输政策
SHIPPING
Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind
无法受理，因为处理立即开始并且已向生产商付款，这将导致损失。
产地和承运商
所有包裹均由skinseoulshop.com从韩国发货，并受国际运输准则的约束。
| 方法 | 处理时间 | 运输时间（典型） | Notes |
|---|---|---|---|
| FedEx / UPS (快递) | 3–5 个工作日 | 2–5 个工作日 | Some destinations may take longer depending on local conditions. |
| 邮局经济 | 3–5 个工作日 | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Once a package has been shipped, we are not responsible for any delays caused by the shipping company.
如需了解最新状态，请使用您的追踪号码直接联系承运商。
Shipping Eligibility & Destination Restrictions
某些国家、地区或产品可能受到当地法规的限制。当您将商品添加到购物车时，
the website will automatically notify you if the item can be shipped to your location.
- 我们是unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- 如果所选商品的配送目的地不可送达，则该商品的结账将被阻止。
丢失、被盗或损坏
We cannot be responsible for 包裹丢失、被盗或损坏. If your tracking shows “Delivered” but you did not receive the parcel,
请file a claim directly with the carrier. skinseoulshop.com is not responsible for lost or stolen packages.
关税、关税和税费（包括欧盟 IOSS）
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the 由客户全权负责.
Customers are also responsible for any customs and import taxes imposed by their country.
对于欧盟客户，我们已经实施了一站式进口 (IOSS) system to simplify VAT obligations.
增值税在结账时收取并相应缴纳，有助于促进更顺畅、更快速的交付。
we cannot issue a refund. Payment of customs duties is mandatory, and we are not responsible for packages refused or returned by customs.
可能延误、无人认领的包裹和递送失败
额外的清关程序可能会导致某些国家/地区的延误。
- Unclaimed Parcels:如果包裹因无人认领而被退回给我们，no refunds将被签发。
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address,
we do not refund nor resend. - Failed Delivery:因地址不正确、拒绝接收或当地邮政服务丢失而导致的递送失败，不符合退款条件。
- skinseoulshop.com 是对于包裹离开韩国后，我们概不负责.
Tracking & Support
您的订单发货后，将提供追踪链接。如需实时更新或配送问题，请联系
carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at
[email protected].
Address Accuracy
请确保您的收货地址完整准确（包括公寓、套房、门禁密码以及适用的电话号码）。
对于因地址信息不正确或不完整而导致的延误或配送失败，我们概不负责。
Policy Updates
本政策可能会不时更新，以反映承运商的变化、监管要求或运营改进。
您下单时在本页面显示的版本将适用于您的发货。
运费（从韩国出发）
以下是我们的标准指示性 shipping rates by country for FedEx and K-Packet. 美元
联邦快递 (FedEx Express) – 预估运费（美元）
可能适用体积重量 (厘米)：(L × W × H) / 5000. Remote area surcharges may be added by FedEx.
| Destination | 0.5 kg | 1 kg | 2 kg | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $32 | $36 | $44 | $52 | $68 |
| 加拿大 | $34 | $38 | $46 | $54 | $72 |
| United Kingdom | $34 | $40 | $48 | $56 | $76 |
| Germany | $34 | $40 | $48 | $56 | $76 |
| 法国 | $34 | $40 | $48 | $56 | $76 |
| 意大利 | $35 | $41 | $50 | $58 | $78 |
| Netherlands / Belgium | $34 | $40 | $48 | $56 | $76 |
| 波兰 | $35 | $41 | $50 | $58 | $78 |
| Sweden / Denmark / Norway / Finland | $36 | $42 | $52 | $62 | $84 |
| 奥地利 | $36 | $42 | $52 | $62 | $84 |
| 澳大利亚 | $32 | $38 | $46 | $54 | $70 |
| New Zealand | $34 | $40 | $48 | $58 | $76 |
| 日本 | $26 | $30 | $36 | $42 | $56 |
| 台湾 | $28 | $32 | $38 | $44 | $58 |
| UAE | $38 | $44 | $56 | $68 | $90 |
| Saudi Arabia | $38 | $44 | $56 | $68 | $90 |
| 以色列 | $38 | $44 | $56 | $68 | $90 |
| 巴西 | $42 | $48 | $62 | $76 | $102 |
| 智利 | $42 | $48 | $62 | $76 | $102 |
| Turkey | $38 | $44 | $56 | $68 | $92 |
| South Africa | $42 | $48 | $62 | $76 | $104 |
| Philippines / Thailand / Vietnam / Indonesia | $30 | $34 | $42 | $50 | $66 |
| All Other Countries | $45 | $55 | $70 | $85 | $105 |
K-Packet (Korea Post) – Estimated Rates (USD)
Best for lighter parcels. Typical max weight: 2 kg. Tracking updates may be less frequent than express services.
| Destination | 0.25 kg | 0.5 kg | 1 kg | 2 kg |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| 加拿大 | $11 | $16 | $26 | $42 |
| United Kingdom | $11 | $16 | $26 | $42 |
| Germany / France / Italy / Spain / Netherlands / Belgium | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| 日本 | $7 | $10 | $18 | $30 |
| Singapore / Hong Kong / Taiwan | $8 | $12 | $20 | $32 |
| 马来西亚 | $8 | $12 | $20 | $32 |
| 印度 | $9 | $13 | $22 | $36 |
| UAE / Saudi Arabia / Israel | $12 | $18 | $30 | $48 |
| Mexico / Brazil / Chile | $13 | $20 | $34 | $52 |
| Philippines / Thailand / Vietnam / Indonesia | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- Checkout shows the live price from our carriers for your address/weight/volume; that live price overrides the table above.
- FedEx may apply remote area or fuel surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- Transit times are estimates and exclude processing time and any customs delays.
Duties & Taxes
Customers are responsible for any import duties/taxes charged by their country. For EU orders, VAT is collected at checkout under the IOSS system to help speed up delivery.
Last updated: September 10, 2025 (KST)