SHIPPING

Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.

All parcels shipped by skinseoulshop.com originate from Korea and are subject to international shipping guidelines.

Delivery times typically range from 2 to 5 business days (excluding 3 to 5 business days for processing) when using FedEx or UPS. Some countries may experience longer delivery times depending on local conditions. Post office economy delivery usually takes 8 to 16 days.

Delivery times may be affected by factors outside our control, such as customs delays or local transportation issues. Once a package has been shipped, we are not responsible for any delays caused by the shipping company. We recommend contacting the shipping company directly for any inquiries related to your package’s delivery status.

Please note that certain countries or regions may not be eligible for shipping of specific items. When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location.

We cannot be responsible for missing, stolen, or damaged packages. If your tracking information shows that your order was delivered but you did not receive it, please file a claim directly with the shipping carrier. skinseoulshop.com is not responsible for lost or stolen packages.

We are unable to deliver to P.O. Box, APO, FPO, or DPO addresses.

CUSTOMS & IMPORT DUTY

Some countries may restrict the import of cosmetic goods based on their local policies. Any issues arising from customs are the sole responsibility of the customer. Customers are also responsible for any customs and import taxes imposed by their country.

We have implemented the Import One-Stop Shop (IOSS) system to simplify VAT obligations for EU customers. This system allows for the collection and payment of VAT at the time of purchase, facilitating smoother and faster deliveries to EU customers.

We strongly recommend checking your country’s customs regulations and any potential duties or taxes before placing an order. If your item is returned due to customs refusal, unpaid duties, or rejection by the customs office, we cannot issue a refund. Payment of customs duties is mandatory, and we are not responsible for packages refused or returned by customs.

POSSIBLE DELAYS / UNCLAIMED PARCELS / FAILED DELIVERY

Please be aware that additional customs clearance procedures may cause delays in certain countries.

skinseoulshop.com is not responsible for unclaimed parcels. If a parcel is returned to us due to being unclaimed, we do not issue refunds.

If your package is returned to us due to customs issues, refusal of receipt, unavailability at the delivery location, or provision of an incorrect address, we neither refund nor resend the item.

Failed delivery due to incorrect address information, refusal to accept the package, or loss by the local postal service will not be eligible for a refund. skinseoulshop.com is not responsible for parcels once they leave Korea.